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Privacy policy

Effective from: 1 November 2025

Operator of the online store:
Hyalogos s.r.o.

General Information

Hyalogos s.r.o., with its registered office at Zimákova 1148/29, 149 00 Prague 11, Czech Republic, Company ID No.: 21421170, e‑mail: hyalogos@hyalogos.com, phone: +420 724 323 599 (hereinafter referred to as the “Controller”), processes personal data of its customers in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) and the relevant laws of the Czech Republic.

Scope and Purpose of Personal Data Processing

The Controller processes personal data provided by the customer during registration, when placing an order, or during communication with the online store.

The processed data include in particular:

  • name and surname

  • delivery address

  • e‑mail address

  • phone number

  • order and payment details

The purpose of processing is to ensure order fulfilment, delivery of goods, invoicing, customer communication, and compliance with legal obligations.

Legal Basis for Processing

The legal basis for processing personal data is:

  • performance of the contract between the customer and the Controller

  • fulfilment of the Controller’s legal obligations

  • the Controller’s legitimate interests (e.g. protection of rights and property)

  • where applicable, the data subject’s consent (for example, to receive marketing communications)

Data Retention Period

Personal data are retained only for as long as necessary to fulfil the purpose of processing — typically for 3 years from the last order, unless a longer retention period is required by law (e.g. 10 years for accounting records).

Disclosure of Data to Third Parties

Personal data may be disclosed only to trusted partners involved in the delivery of goods or payment processing, such as Česká pošta (Czech Post), Zásilkovna, PPL, and payment service providers.

The Controller does not transfer personal data outside the European Union.

Rights of Data Subjects

The customer (data subject) has the following rights:

  • the right of access to their personal data

  • the right to rectification or erasure

  • the right to restriction of processing

  • the right to data portability

  • the right to object to processing

  • the right to lodge a complaint with the Office for Personal Data Protection (www.uoou.cz)

Data Security

The Controller implements appropriate technical and organisational measures to ensure the security of personal data and to prevent misuse, loss, damage, or unauthorised access.

Personal data are stored in secure databases with restricted access.

Sending of Commercial Communications

Customer e‑mail addresses may be used to send information about new products, discounts, and offers from Hyalogos s.r.o., provided that the customer has given consent.

Consent may be withdrawn at any time by clicking the unsubscribe link in the e‑mail or by sending a request to the Controller’s e‑mail address.

Final Provisions

This Privacy Policy may be updated from time to time.

The current version is always available on the website www.hyalogos.com

For any questions regarding the processing of personal data, please contact us at hyalogos@hyalogos.com.